Any person travelling on any airline to and from Europe and also from US to any destination.
Any flight to and from Europe operated by a European carrier.
No.
Your name as it appears on the ticket; your flight number, airline, date of travel, airports of departure and arrival as well as whatever other circumstances of your situation that may be significant to look at. A transcript of the itinerary or boarding pass is helpful, but not needed. If you are claiming reimbursement of expenses, original receipts are needed.
It is up to 6 years back. Nevertheless, the time limit depends on each individual destination you were flying in/out of. We will evaluate your claim individually and will let you know if you are eligible. Please, check the eligibility duration here
Any controllable delay, i.e. a delay caused by the airline, is eligible. Those delays include maintenance issues, crew issues and such.
Any uncontrollable delay, such as weather, political events, strikes or manufacturer’s defects with the airplane are exclusionary.
YES. Under European regulation EC 261, eligibility for compensation is based on the length of delay at your final destination. If your missed connection makes you more than 3 hours late overall, you should be eligible, provided all of your connecting flights were part of the same flight reservation, under the same booking reference number.
The delay has to be over 3 hours.
Yes, as long as you were not rebooked to arrive at your final destination less than 2 hours later than scheduled.
Once the Claim is approved, Airline will pay Flight Claim Services on your behalf; and we will then transfer money to you, minus our success fee.
We only get paid if the Claim is successful. Once the Claim is approved and Compensation is paid by the Airline, we will keep the administrative fees of 29% of the Claim amount.
The length depends on the individual airlines and their response times. It can range from 21 days to 90days, sometimes more. But once we get paid we will get your claim amount to you on time.
We will only pursue a valid claim. If Flight Claim Services determines that your flight delay was due to an uncontrollable delay or is in any other way ineligible for compensation, we will inform you immediately.
You are only eligible for a refund if you did not travel. If the airline cancelled your flight and you no longer wish to travel, you are eligible for a full refund of your ticket price and cash compensation of $700.
Yes, airlines are required under the EU 261/2004 regulation to provide hotel accommodations, food, phone calls and transportation. If you incurred any of these expenses, please let Flight Claim Services know. We will help you recover this money.
Once you sign the Power of Attorney and agree to the Terms and Conditions, Flight Claim Services is handling your claim. You will still be liable for the administrative fees since we filed the claim on your behalf.
We use your personal information only for the purpose of rendering services offered by Flight Claim Services and will not disclose it to any other third party not involved in the process. Please consult our privacy policy.