TERMS AND CONDITIONS

Terms & Conditions Definitions

1. “AGREEMENT” – agreement between Client and Flight Claim Services after Client authorizes Flight Claim Services to pursue the claim with the Airline.
2. “AIRLINE” – operating carrier of delayed/cancelled flight responsible for paying out Compensation.
3. “AUTHORIZATION” – document by which Client gives permission to Flight Claim Services to act on behalf of him and use all Personal data provided by the Client for the purposes of obtaining compensation from Airline under Regulation EU261. This includes the Authorization Form signed by the Client at the airport, and via Social Media Forms.
4. “CLAIM”- a demand for cash payment under Regulation EU261 sent to the Airline by Flight Claim Services.
5. “CLIENT”– passenger on a delayed or cancelled flight who accepts these T&Cs and signs an Agreement for representation by Flight Claim Services.
6. “COMPENSATION”- cash award paid by Airline as a result of the Claim filed by Flight Claim Services.
7. “FEE” – Flight Claim Services charges a fee of 29% of the total amount the Client is eligible to receive from the Airline upon successful completion of the Claim.
8. “FLIGHT CLAIM SERVICES” – company registered in Accra, Ghana. Flight Claim Services operates on Client’s behalf in filing a Claim for Compensation with an Airline pursuant to Regulation EU261.
9. “PAYMENT” – money that will be transferred to Client after successful completion of the Claim, minus the fee to Flight Claim Services.
10. "REGULATION EU261” – Regulation (EC) No. 261/2004 of the European Parliament and of the Council dated 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation or long delays of flights.

Amendment

Flight Claim Services reserves the right to revise Terms and Conditions as well as the Fees at any time. Any such revision will be binding and effective immediately upon posting of the T&C on the website. Client’s continued use of this website constitutes agreement to any revision of T&C.

Disclaimer

Flight Claim Services does not make any guarantees that your Claim will be accepted and/or paid by the Airline. Flight Claim Services reserves the right to decline a Claim at any time and without an explanation.

Claim Procedure

1. Client submits Claim by providing information and flight data to Flight Claim Services. Upon the receipt of Claim, Flight Claim Services will validate the data provided by Client. If it is validated by Flight Claim Services that Claim is worth pursuing, Flight Claim Services will inform Client that Claim may qualify for compensation pursuant to Regulation EU 261/2004 and will ask Client to sign the Power of Attorney. By signing POA, Client agrees to these T&C and gives Flight Claim Services full authority to represent him. Client may be asked to provide any additional information such as but not limited to boarding passes, itinerary, ticket numbers and any previous correspondence with the airline on the matter.
2. Client promises not to assign his Claim to any other agency or third party after engaging with Flight Claim Services. If Client violates this provision, Agreement will terminate immediately.
3. Upon receipt of Authorization and acceptance of these T&C, Flight Claim Services will submit Claim to Airline on Client’s behalf. If the airline responds with a valid explanation as to why cash compensation under Regulation EU261 may not be applicable, Flight Claim Services will immediately notify Client and thus will cease pursuing this claim therefore terminating Agreement between Client and Flight Claim Services.
4. If the Airline agrees to pay Compensation to Flight Claim Services and Flight Claim Services in turn transfers Payment to Client via agreed upon method of payment, the Agreement is fulfilled.
5. If the Airline makes a payment to Client directly, Client will still be responsible for the payment of fee to Flight Claim Services. Agreement will be in effect until the fee is paid in full.
6. Client guarantees that the information provided regarding flight data, contact and banking information is valid. If Client has provided wrong or insufficient information needed to research, submit or pay Claim and Payment is returned to Flight Claim Services, Client authorizes Flight Claim Services to deduct all costs related to such returned payment for each incident.

Payments

1. Once Airline agrees to pay Compensation, Flight Claim Services will notify Client and request Client’s method of payment preference.
2. The relevant amount will always be transferred to the Client in US dollars, unless otherwise specifically requested and possible. Flight Claim Services will use the relevant currency exchange rates offered by Flight Claim Services’ bank or other relevant external vendors to determine the currency conversion rate to be applied to the Payment to be transferred to Client in accordance with internal Flight Claim Services procedures. Exchange rates are for the date the Payment is made to Client, not the day the flight was scheduled for or Compensation has been received from Airline.